FirstHomeAI, LLC ("FirstHomeAI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our homeownership readiness assessment service at www.firsthomeai.com (the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
Out of an abundance of caution, FirstHomeAI provides this privacy notice in the format required by the Gramm-Leach-Bliley Act (GLBA) for financial institutions.
Companies offering financial services choose how they share your personal information. Federal law gives consumers the right to limit some sharing. This notice tells you how we collect, share, and protect your information.
| Reason | Do We Share? | Can You Limit? |
|---|---|---|
| For our everyday business purposes (survey processing, score calculation) | Yes | No |
| For our marketing purposes (homeownership education) | Yes | Yes (opt-out) |
| For joint marketing with other companies | No | N/A |
| For our affiliates' purposes | No | N/A |
| For lender partners to contact you | Yes (with consent) | Yes (opt-in required) |
We use encryption (HTTPS/TLS), secure databases, access controls, and regular security assessments to protect your data.
We collect information when you:
FirstHomeAI, LLC
support@firsthomeai.com
When you use our Service, we collect information you voluntarily provide, including:
When you access our Service, we may automatically collect certain information, including:
We use cookies and similar tracking technologies to collect information about your browsing activities. See our Cookie Policy for more details.
We may receive information from third-party services that you connect to our Service:
We use the information we collect for the following purposes:
We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf:
| Provider | Service | Data Shared | Privacy Policy |
|---|---|---|---|
| Supabase | Database hosting | All survey data | supabase.com/privacy |
| Mailchimp | Email delivery | Name, email, results | mailchimp.com/legal/privacy |
| Vercel | Website hosting | Technical data | vercel.com/legal/privacy-policy |
| Google Analytics | Analytics | Usage data | policies.google.com/privacy |
If you choose to connect with a mortgage lender through our Service, we will share the following information with our lender partners:
You are NOT required to share your information with lender partners. You may choose to find your own lender without using our referral service.
FirstHomeAI may receive compensation for these referrals. See our Affiliate Disclosures for details on referral relationships.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, subpoena, government investigation).
If FirstHomeAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analysis, and business purposes.
You have the right to:
To exercise these rights, email us at support@firsthomeai.com with the subject line "Privacy Request".
You have the right to request deletion of your personal information. We will delete your information within 30 days of a verified request, unless we are required to retain it for legal or legitimate business purposes.
To request deletion, email us at support@firsthomeai.com with the subject line "Data Deletion Request".
You may opt out of marketing communications by:
Note: You may still receive transactional emails (e.g., your assessment results) even if you opt out of marketing.
You may choose not to share your information with lender partners by:
We retain your personal information for as long as necessary to:
| Data Type | Retention Period | Reason |
|---|---|---|
| Survey responses | 3 years after last activity | Service improvement, legal compliance |
| Email address | Until opt-out or deletion request | Communication |
| Results/Scores | 3 years after creation | Magic link access, service improvement |
| Technical logs | 90 days | Security, debugging |
After the retention period, we will securely delete or anonymize your information.
We implement appropriate technical and organizational measures to protect your personal information, including:
No Guarantee: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us at support@firsthomeai.com.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
FirstHomeAI, LLC
Email: support@firsthomeai.com
For Privacy/Data Requests:
Subject Line: "Privacy Request" or "Data Deletion Request"
Response Time: We will respond to all inquiries within 30 days.